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Are Refunds Honored?
Yes. refunds are honored if returned within 7-10 business days upon receipt.
Items must be in the same condition as they were when you received them.
Please do not tamper with the product if you plan to return for a refund.
Customers are responsible for the shipping cost of the item they want to return.
Once item is returned, it will be verified by the company that it is in the same condition and then the refund will be honored.
Can I Exchange My Items?
Yes. Exchanges can be made if they are within 24hrs of ordering.
Exchanges cannot be made if the item is a customized item meaning, adding name, colors, or any additional add-ons that are not originally apart of the design.
Can I Cancel My Order?
Yes. If an order is cancelled prior to being fulfilled, it can be cancelled (within 24hrs). Orders that has custom images on them cannot be cancelled or returned.
When Will My Order Ship?
Orders are currently being processed and shipped within 1-3 business days Monday through Saturday.
You will receive an email when your order has been processed and shipped.
Please make sure addresses and/or PO Boxes have the correct information as M & L Professional Creations will not be held responsible for lost, damaged, or returned to sender packages. If package is returned there will be a reship fee.
I placed an order but I have not received an email or confirmation.
If this happens, more than likely the order did not go through. Send a message to see if there was an attempt made. If the attempt did not go through, please try your order again. If I can find that an order was attempted to be made, I will manually continue with the order.
There was an error with my order. Who do I contact?
If there is an error with your order or you have questions or concerns, please email us at mnlpc13@gmail.com. We will be happy to help with fixing the issue.
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